Connectable (PTY) LTD ("us", "we", or "our") operates the http://www.connectablelife.com website (hereinafter referred to as the "Service"). This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
Here, at Connectable (PTY) LTD, your privacy, safety and confidentiality are our biggest priority. We take it very seriously and will do everything within our power and reach to make sure your personal data is kept safe and private. We are constantly doing what we can to safeguard your privacy.
Service is the http://www.connectablelife.com website operated by Connectable (PTY) LTD
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small files stored on your device (computer or mobile device).
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
The User of the site refers to anyone that views the site as a visitor, anyone who offers their services as a practitioner and anyone who uses the site as a client. Within this document, these parties may also be referred to as ‘you’, ‘your’ or ‘yours’.
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
The information that's required when you sign up for the site, as well as the information you choose to share.
Required information such as your name, surname, email address, birthday, country of origin, time zone, specialities, session rate, qualifications, license number/s, affiliation/s, photo, video and professional qualifications, billing and payment information.
As a practitioner- this information will all be made public so that clients may get a good grasp of who you are and what you offer.
As a client, information is limited to your name, username and password. Any other information you choose to share will be between you and the practitioner. It is then the practitioners responsibility and duty to uphold the ethics of their profession and to keep this information private and safe. Should something ‘leak’ at the fault of the practitioner, Connectable (PTY) LTD will not be help responsible.
Statistics- including but not limited to- such as the pages you visited, how much time you spent on them and the actions taken may be retrieved for tracking and research purposes.
We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Usernames and Passwords: These are to be created by you. Our system will contain the highest security measures but please ensure that your password and username are not generic and easily identifiable. Should someone manage to retrieve this information, Connectable (PTY) LTD will not be held responsible.
Generally, we will only use your information within our company. However, sometimes we use third parties to process your information (for example as credit card payment providers). We will require these third parties to comply strictly with its instructions and we will require that they not use your personal information for their own business purposes.
If there is ever a time that we would like to use your information for marketing purposes or for any other reason that is not intended for the sole use of the site, we will only do so should we have written consent from you. We will never sell or rent any information you have shared without this approval or your explicit request to do so.
Connectable (PTY) LTD uses the collected data for various purposes:
This information obviously needs to be collected for the purpose of creating an account and using the site and its services.
Furthermore, to manage your account and make sure you are receiving quality service in the forms of ratings and reviews and customer support.
Your information may be used to contact you in connection with marketing the services or provide you with information, alerts and/or suggestions and billing related purposes. Should you wish to opt out of these marketing related notifications, you can click on ‘unsubscribe’ at the bottom of the mail.
There may be times in which Connectable (PTY) LTD uses non-identifying information to better design our website and/or for use in research and trend analysis. This will only be done in a way that it no longer personally identifies you.
Connectable (PTY) LTD only stores data only for as long as it is necessary to provide products and services to you and others, including those described above and for legal protections or as required by applicable laws and regulations.
Connectable (PTY) LTD may allow service providers to access information so they can help us provide services.
IP addresses are used to identify the location of users, the number of visits from different countries and to block disruptive use; this is used to analyse and improve the services offered on our website.
Certain information is needed to provide you with services, so we only delete this information after you delete your account.
Should we wish to use your content that is covered by intellectual property rights, like photos and videos, we will specifically ask you to grant Connectable (PTY) LTD a non-exclusive, transferable, sub-licensable, royalty-free and worldwide license to use the content.
Connectable (PTY) LTD may process your Personal Data because:
Connectable (PTY) LTD will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Under certain circumstances, Connectable (PTY) LTD may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Connectable (PTY) LTD may disclose your Personal Data in the good faith belief that such action is necessary to:
During your use of the Connectable (PTY) LTD services, you will not send or otherwise post unauthorized commercial communications (such as spam) or attempt to move your therapy into a private space, outside of the Connectable (PTY) LTD in-house portal.
You will not collect users' content or information. Should you do so, for whatever the personal reason, you must make it clear to that party: what you are collecting, why you are collecting it and that your decision to do so is completely independent of Connectable (PTY) LTD and its entities. Furthermore, you will not post any of this personal information on the Connectable (PTY) LTD site or ‘tag’ the site in anything that contains anyone’s personal information.
You will not upload viruses or other malicious code.
You will not solicit login information or access an account belonging to someone else.
You will not bully, intimidate, or harass any other User.
You will not post content that: is hateful, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.
You will not provide any false personal information or create an account for anyone other than yourself without permission. You will not create more than one personal profile.
Should you decide, as a User or as a Practitioner, to share your personal information with any third party on or through the Connectable (PTY) LTD site, you agree to do so at your own risk and take full responsibility for what happens with that information from thereon out.
Connectable (PTY) LTD is simply a platform that allows for clients and practitioners to meet. What happens within that space, and what information is shared, is completely independent of us. Clients are advised to approach these sessions as though they would in the ‘real world’, only giving as much information as they would feel safe to do so in such a situation. Practitioners, on the other hand, must continue to adhere to the rules and guidelines of their professional affiliations and bodies.
If anyone brings a claim against Connectable (PTY) LTD related to your actions, content or information, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including legal fees and costs) related to such claim.
As most websites do, we will be using ‘cookies’ to collect certain information- this is mainly for record-keeping and tracking purposes. A ‘cookie’ is basically a small data file that is transferred to your computer’s hard disk. The cookies are there to enable you to use or function the platform and site. You may choose to disable the cookies, but this will limit what you can do on the site.
Please see our Cookies Policy for more information.
While we may use other public tools in relation to our site (such as Facebook, Instagram, a Blog etc.), these platforms each have their own cookies and privacy policies. Please bear this in mind when communicating with us, interacting with us and in any way use our site and services through any of these platforms. We cannot be held responsible for any information that is leaked or spread through these platforms, even if it be through an experience on one of our pages on these sites.
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
Twitter remarketing service is provided by Twitter Inc.
You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page.
To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canadahttp://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
Pinterest remarketing service is provided by Pinterest Inc.
You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data
AdRoll remarketing service is provided by Semantic Sugar, Inc.
You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising Preferences web page:http://info.evidon.com/pub_info/573?v=1nt=1nw=false
Perfect Audience remarketing service is provided by NowSpots Inc.
You can opt-out of Perfect Audience remarketing by visiting these pages: Platform Opt-out and Partner Opt-out.
AppNexus remarketing service is provided by AppNexus Inc.
You can opt-out of AppNexus remarketing by visiting the Privacy the AppNexus Platform web page.https://www.appnexus.com/platform-privacy-policy#choices
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We are doing everything we can to keep your information private and safe. Please do everything you can to avoid identity theft and hacking as these are common and real threats in the internet world. Do not give any information to anyone that seems suspicious. Connectable (PTY) LTD will not ask for any personal information, such as banking details, in any non-secure form or way.
Our website is SSL secure- you will see the link for this at the bottom of the site’s page, but I have also put it below for your interest:
The primary reason why SSL is used is to keep sensitive information sent across the Internet encrypted so that only the intended recipient can access it. ... When an SSL certificate is used, the information becomes unreadable to everyone except for the server you are sending the information to.
Also, in order to access the video portal- you have to have a profile with secure logins. These logins are also encrypted. You are only able to enter the video portal once someone has booked a consult- and you can only begin the call once you and that client are online. Both accounts would have required secure logins at this stage. And nothing is recorded, obviously.
Our security measures include:
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose
We will have third parties on our website to perform certain duties; such as, facilitate the platform, web analytics, payment portals, video platforms, messaging platforms, push notifications, technical maintenance, customer service, database management, email management, reporting etc. We are in no way affiliated to these sites and/or endorsing these sites. We are not in control of their cookies and/or privacy policies.
Google Analytics: https://policies.google.com/privacy?hl=en
BlueSnap Payment Gateway: https://home.bluesnap.com/privacy-policy
OneSignal for Push Notifications https://onesignal.com/privacy
Enablex for video calling and text messages. https://www.enablex.io/legals/privacy-policy
SiteGround for website hosting.. https://www.siteground.com/privacy.ht
SendinBlue for emails and newsletters. https://www.sendinblue.com/legal/privacypolicy/
Google Meet for webinars.https://policies.google.com/privacy?hl=en
Fixer for exchange rate conversions.https://fixer.io/privacy
Zoom for webinars.https://explore.zoom.us/en/privacy/
PayGate Plus Payment Gateway.https://www.paygate.co.za/privacy-policy/
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
BlueSnap Payment Gatewayhttps://home.bluesnap.com/privacy-policy/
Payment may be made via Visa and MasterCard
Card transactions will be acquired for Connectable (PTY) LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.
Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details will be stored by Connectable (PTY) LTD separately from card details which are entered by the client on PayGate’s secure site.
For more detail on PayGate refer towww.paygate.co.za.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.
Although our systems, operations and technology are of the highest standard, contain all the security measures and are built with your security and privacy in mind, we cannot state that they are 100% safe due to the nature of the internet world. We can, however, say that we are doing everything within our power, and will continue to update these security measures, to do so. Your information may be transferred and/or stored in a location/state, country outside of your origin. Regardless of where it is stored, it will be done so with the same integrity that has been outlined in this document. It will not be rented or sold, regardless of where it is.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Connectable (PTY) LTD aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Connectable (PTY) LTD relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
According to the POPI Act of South Africa, data processors must:
Process data in a way that doesn't risk the data subject's privacy.
Process only relevant data with a given purpose.
Obtain consent from the data subject before processing (and keep proof of consent).
Protect the legitimate interest of the data subject.
Allow data subjects to object to processing and/or withdraw consent at any time.
Stop processing data after an objection or withdrawal of consent.
Connectable Life will only process data in ways compatible with the purpose you stated.
We will obtain consent before collecting data (or processing, storing, or sharing it).
We will be sure to only collect data needed for legitimate purposes.
We will only use the information in a way that matches the purpose of collection.
We will take reasonable security steps to protect the integrity of the information.
We will store the information only if required.
We will uphold data subjects' rights by providing access and corrections to information.
By agreeing to our documents, you are allowing the third-party sources mentioned in this document the same consent to retrieve, access and store your information. It will only be for the sole intention of the 3rd party’s needs within our platform and will not violate the legitimate interest of the data subject
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
As has been mentioned, we do everything to keep Connectable (PTY) LTD safe. However, you use the site and its services at your own risk. We are not expressing any warranties or guarantees; in terms of both its effectiveness and safety. We are not responsible for the actions, content, information, data of third parties or damages, known and unknown, arising out of or in any way connected with any claim you have against us and/or any such third parties.
We are not responsible for data lost/exposed/used due to the nature of the Internet and digital environments, including illegal actions of hackers and criminals, technical malfunctions of servers and databases. These are the accepted risks of our users and users of the internet in general. You are agreeing to this standard in using our site.
If you are in a life-threatening situation, please do not use this site. Crisis helplines are listed here for your convenience for all countries, please click on the button to find yours.