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Connectable (PTY) LTD (TRADING AS CONNECTABLE LIFE)

Last updated: November 12, 2019

Privacy Policy

Connectable (PTY) LTD ("us", "we", or "our") operates the http://www.connectablelife.com website (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://www.connectablelife.com

Here, at Connectable (PTY) LTD, your privacy, safety and confidentiality are our biggest priority. We take it very seriously and will do everything within our power and reach to make sure your personal data is kept safe and private. We are constantly doing what we can to safeguard your privacy.

Definitions

Service

Service is the http://www.connectablelife.com website operated by Connectable (PTY) LTD

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

The User of the site refers to anyone that views the site as a visitor, anyone who offers their services as a specialist and anyone who uses the site as a client. Within this document, these parties may also be referred to as ‘you’, ‘your’ or ‘yours’.

We encourage you to read the Connectable (PTY) LTD Terms of Use and this Privacy Policy in its entirety. Please do not consent to anything or sign-up for anything if there is something with which you do not agree. The use of Connectable (PTY) LTD and its services is subject to the agreement of both this Privacy Policy and its Terms and Conditions. Please make sure that you understand and acknowledge both, if there is something with which you do not agree and/or consent to- stop using the site IMMEDIATELY.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Connectable (PTY) LTD.

Connectable (PTY) LTD has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Connectable (PTY) LTD shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

We may need and/or automatically receive the following information about you:

The information that's required when you sign up for the site, as well as the information you choose to share.

Required information such as your name, surname, email address, birthday, country of origin, time zone, specialities, session rate, qualifications, license number/s, affiliation/s, photo, video and professional qualifications, billing and payment information.

As a specialist- this information will all be made public so that clients may get a good grasp of who you are and what you offer.

As a client, information is limited to your name, username and password. Any other information you choose to share will be between you and the specialist. It is then the specialists responsibility and duty to uphold the ethics of their profession and to keep this information private and safe. Should something ‘leak’ at the fault of the specialist, Connectable (PTY) LTD will not be help responsible.

Statistics- including but not limited to- such as the pages you visited, how much time you spent on them and the actions taken may be retrieved for tracking and research purposes.

We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Usernames and Passwords: These are to be created by you. Our system will contain the highest security measures but please ensure that your password and username are not generic and easily identifiable. Should someone manage to retrieve this information, Connectable (PTY) LTD will not be held responsible.

Generally, we will only use your information within our company. However, sometimes we use third parties to process your information (for example as credit card payment providers). We will require these third parties to comply strictly with its instructions and we will require that they not use your personal information for their own business purposes.

If there is ever a time that we would like to use your information for marketing purposes or for any other reason that is not intended for the sole use of the site, we will only do so should we have written consent from you. We will never sell or rent any information you have shared without this approval or your explicit request to do so.

The Uses of the collected Data by Connectable (PTY) LTD

Use of Data

Connectable (PTY) LTD uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

This information obviously needs to be collected for the purpose of creating an account and using the site and its services.

Furthermore, to manage your account and make sure you are receiving quality service in the forms of ratings and reviews and customer support.

Your information may be used to contact you in connection with marketing the services or provide you with information, alerts and/or suggestions and billing related purposes. Should you wish to opt out of these marketing related notifications, you can click on ‘unsubscribe’ at the bottom of the mail.

There may be times in which Connectable (PTY) LTD uses non-identifying information to better design our website and/or for use in research and trend analysis. This will only be done in a way that it no longer personally identifies you.

We may use customer information for new uses not previously disclosed in our privacy policy. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.

Connectable (PTY) LTD only stores data only for as long as it is necessary to provide products and services to you and others, including those described above and for legal protections or as required by applicable laws and regulations.

Connectable (PTY) LTD may allow service providers to access information so they can help us provide services.

IP addresses are used to identify the location of users, the number of visits from different countries and to block disruptive use; this is used to analyse and improve the services offered on our website.

Certain information is needed to provide you with services, so we only delete this information after you delete your account.

Should we wish to use your content that is covered by intellectual property rights, like photos and videos, we will specifically ask you to grant Connectable (PTY) LTD a non-exclusive, transferable, sub-licensable, royalty-free and worldwide license to use the content.

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Connectable (PTY) LTD legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Connectable (PTY) LTD may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data

Connectable (PTY) LTD will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Connectable (PTY) LTD will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Connectable (PTY) LTD may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Connectable (PTY) LTD may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Connectable (PTY) LTD
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Protecting the Privacy of fellow Users/ Specialists

During your use of the Connectable (PTY) LTD services, you will not send or otherwise post unauthorized commercial communications (such as spam) or attempt to move your therapy into a private space, outside of the Connectable (PTY) LTD in-house portal.

You will not collect users' content or information. Should you do so, for whatever the personal reason, you must make it clear to that party: what you are collecting, why you are collecting it and that your decision to do so is completely independent of Connectable (PTY) LTD and its entities. Furthermore, you will not post any of this personal information on the Connectable (PTY) LTD site or ‘tag’ the site in anything that contains anyone’s personal information.

You will not upload viruses or other malicious code.

You will not solicit login information or access an account belonging to someone else.

You will not bully, intimidate, or harass any other User.

You will not post content that: is hateful, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.

You will not provide any false personal information or create an account for anyone other than yourself without permission. You will not create more than one personal profile.

Should you decide, as a User or as a Specialist, to share your personal information with any third party on or through the Connectable (PTY) LTD site, you agree to do so at your own risk and take full responsibility for what happens with that information from thereon out.

Disputes

Connectable (PTY) LTD is simply a platform that allows for clients and specialists to meet. What happens within that space, and what information is shared, is completely independent of us. Clients are advised to approach these sessions as though they would in the ‘real world’, only giving as much information as they would feel safe to do so in such a situation. Specialists, on the other hand, must continue to adhere to the rules and guidelines of their professional affiliations and bodies

If anyone brings a claim against Connectable (PTY) LTD related to your actions, content or information, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including legal fees and costs) related to such claim.

Cookies

As most websites do, we will be using ‘cookies’ to collect certain information- this is mainly for record-keeping and tracking purposes. A ‘cookie’ is basically a small data file that is transferred to your computer’s hard disk. The cookies are there to enable you to use or function the platform and site. You may choose to disable the cookies, but this will limit what you can do on the site.

There may also be cookies used by third parties that are on our site for services such as payment facilities, web analytics etc. We do not have control over these cookies and they are not covered by our privacy policy.

Please see our Cookies Policy for more information.

Social Media Tools

While we may use other public tools in relation to our site (such as Facebook, Instagram, a Blog etc.), these platforms each have their own cookies and privacy policies. Please bear this in mind when communicating with us, interacting with us and in any way use our site and services through any of these platforms. We cannot be held responsible for any information that is leaked or spread through these platforms, even if it be through an experience on one of our pages on these sites.

Behavioral Remarketing

Connectable (PTY) LTD uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Twitter

Twitter remarketing service is provided by Twitter Inc.

You can opt-out from Twitter's interest-based ads by following their instructions:

https://support.twitter.com/articles/20170405

You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA

http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada

http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe

http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

Pinterest

Pinterest remarketing service is provided by Pinterest Inc.

You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data

You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Policy page: https://about.pinterest.com/en/privacy-policy

AdRoll

AdRoll remarketing service is provided by Semantic Sugar, Inc.

You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising Preferences web page: http://info.evidon.com/pub_info/573?v=1nt=1nw=false

For more information on the privacy practices of AdRoll, please visit the AdRoll Privacy Policy web page: http://www.adroll.com/about/privacy

Perfect Audience

Perfect Audience remarketing service is provided by NowSpots Inc.

You can opt-out of Perfect Audience remarketing by visiting these pages: Platform Opt-out (http://pixel.prfct.co/coo) and Partner Opt-out (http://ib.adnxs.com/optout).

For more information on the privacy practices of Perfect Audience, please visit the Perfect Audience Privacy Policy Opt-out web page:

https://www.perfectaudience.com/privacy/index.html

AppNexus

AppNexus remarketing service is provided by AppNexus Inc.

You can opt-out of AppNexus remarketing by visiting the Privacy the AppNexus Platform web page: https://www.appnexus.com/platform-privacy-policy#choices

For more information on the privacy practices of AppNexus, please visit the AppNexus Platform Privacy Policy web page: https://www.appnexus.com/platform-privacy-policy

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We are doing everything we can to keep your information private and safe. Please do everything you can to avoid identity theft and hacking as these are common and real threats in the internet world. Do not give any information to anyone that seems suspicious. Connectable (PTY) LTD will not ask for any personal information, such as banking details, in any non-secure form or way.

Third Parties and Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We will have third parties on our website to perform certain duties; such as, facilitate the platform, web analytics, payment portals, video platforms, messaging platforms, push notifications, technical maintenance, customer service, database management, email management, reporting etc. We are in no way affiliated to these sites and/or endorsing these sites. We are not in control of their cookies and/or privacy policies.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Debit/Credit facilities will be made available through Escrow. https://www.escrow.com/legal

The payment processors we work with are:

PayPal

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

International Users and Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Connectable (PTY) LTD will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Although our systems, operations and technology are of the highest standard, contain all the security measures and are built with your security and privacy in mind, we cannot state that they are 100% safe due to the nature of the internet world. We can, however, say that we are doing everything within our power, and will continue to update these security measures, to do so. Your information may be transferred and/or stored in a location/state, country outside of your origin. Regardless of where it is stored, it will be done so with the same integrity that has been outlined in this document. It will not be rented or sold, regardless of where it is.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Connectable (PTY) LTD aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or delete the information we have on you.

Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification.

You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object.

You have the right to object to our processing of your Personal Data.

The right of restriction.

You have the right to request that we restrict the processing of your personal information.

The right to data portability.

You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent.

You also have the right to withdraw your consent at any time where Connectable (PTY) LTD relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

As has been mentioned, we do everything to keep Connectable (PTY) LTD safe. However, you use the site and its services at your own risk. We are not expressing any warranties or guarantees; in terms of both its effectiveness and safety. We are not responsible for the actions, content, information, data of third parties or damages, known and unknown, arising out of or in any way connected with any claim you have against us and/or any such third parties.

We are not responsible for data lost/exposed/used due to the nature of the Internet and digital environments, including illegal actions of hackers and criminals, technical malfunctions of servers and databases. These are the accepted risks of our users and users of the internet in general. You are agreeing to this standard in using our site.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Urgent Help

If you are in a life-threatening situation, please do not use this site. Crisis helplines are listed here for your convenience for all countries, please click on the button to find yours.